Are the following indicators process or outcome or both? Add one sentence on why you think so.

  1. Infections:
  2. Mortalities:
  3. Falls:
  4. Test Turnaround Times:
  5. Patient Satisfaction:
  6. Food Intake:
  7. Weight loss or gain:
  8. Bed sores/decubiti ulcers:
  9. Hourly rounding on patients:
  10. Hand washing/hygiene:
  11. Patient length of stay:


  1. Cost of procedure:



I attach a PP that it can be use to answer.

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