Salford Business School MSc Programme Suite, Semester 2, 2016/17 Operations Management Assignment

Salford Business School
MSc Programme Suite, Semester 2, 2016/17
Operations Management Assignment
Operations Management (OM) is an important aspect of business (Slack et al, 2013; Greasley, 2013; Patton et al, 2011). Both service and manufacturing
organisations use OM to ensure they are competitive and assist in providing and maintaining good levels of customer service (Johnson et al, 2012).
Developing a system of an organisation’s operation can be advantageous for both the customer and organisation (Bamford and Forrester, 2010).
Subsequently, once a system has been developed and understood it should be possible to determine why the system works well, or not well, and to
recommend possible production related improvements that will assist both parties concerned.
In this assignment analyse a production system (service or manufacturing based) with which you are familiar; a shop, restaurant, transport system, doctor’s
surgery are all possible examples. Your tutor will give some guidance on your choice of organisation/case study. Your assignment should address the
following questions:
1. Critically appraise how well the inventories and/or assets within the production system are currently managed.
2. Provide a detailed illustration of the key operations involved within your chosen production system presenting a logical operational flow.
3. From the illustration in point two, identify two points where the organisation’s delivery system may fail to align its operational performance
measures, clearly demonstrating your reasoning and understanding behind this.
4. Discuss how one lean approach could be utilised in the production system to potentially reduce the failings discussed in point three.
5. Identify three key findings discussing the extent to which the lean approach chosen may assist the production system with aligning its operational
performance measures.
Salford Business School
MSc Programme Suite, Semester 2, 2016/17
Operations Management Assignment
Your assignment should be in a report format, being clearly structured using headings, sub-headings etc. It is not necessary to include an executive summary
at the beginning of the report. Your assignment should be presented using Times New Roman (TNR) 12 font, 1.5 line spacing, and it should be
approximately 3,000 (+/- 10%) words in length. Your word count is from the introduction to the end of the conclusion section.
You must endeavour to use theory explicitly at all stages, but do not spend too much time describing a theory. While you must be explicit about the theories,
models, techniques etc. that you use, you can assume that the reader is familiar with them. What the reader requires is evidence of your ability to understand
and apply the theory, and learn from in order to support the development of your findings and/or ideas.
You must cite all sources on which you have relied, for example textbooks, journal articles, web pages etc. using the Harvard Bibliographic referencing
system. If you do not cite all sources, then you may be accused of plagiarism, and that in turn may endanger your success in passing the module. If you are
in any doubt about how to reference your work, please consult the Induction Unit relevant to academic malpractice.
Please use diagrams, illustrations, tables, graphics etc. wherever these are helpful, and remember that these do not count towards your word limit. If you do
use these, please do not put them in the appendices if they are part of your discussion. Appendices are the appropriate places to put supporting material,
however, remember if the reader is satisfied with the main points of your discussion; the supporting information within the appendices may not even be
Salford Business School
MSc Programme Suite, Semester 2, 2016/17
Operations Management Assignment
Marking Criteria
Your assignment will be marked against the following criteria:
1. Evidence of your ability to use Operations Management (OM) theory in order to help you think in a critical way, and to develop an understanding of
how key operational decisions are made within the chosen production system. (20%)
2. Evidence of your understanding of how different OM and Lean approaches could contribute to addressing the aim of your assignment. (20%)
3. Evidence of your understanding of the strengths and weaknesses inherent in various OM and Lean approaches in your chosen production system.
4. Evidence of your understanding of the limitations placed upon the OM and Lean options available to your chosen production system. (20%)
5. Your ability to convey your conclusions and recommendations in a reasoned, supported and credible manner. (15%)
6. Accurate grammatical and economical use of English. A good presentation standard using the report format. Appropriate citation of sources using
the Harvard Bibliographic Referencing System. (10%)
Salford Business School
MSc Programme Suite, Semester 2, 2016/17
Operations Management Assignment
Learning Outcomes (from module specification) addressed in this Assignment.
Please remember your overall grade for this assignment will represent a judgement to the extent to which you have provided evidence that you have addressed
the following learning outcomes offered in the module specification.
• Critically analyse the theory, concepts and models of operations and information management and demonstrate an understanding of the importance of
information management in global organisations.
• Analyse and critically evaluate the ways in which operations are adapted in view of specific market culture and customer requirements, and the role
and importance of operational excellence in various aspects of competitive advantage.
• Use the basic tools and techniques to plan and improve all aspects of the operation’s function and understand the application of the control systems
that can be used for operations management in a wide variety of environments.
• Identify and utilise appropriate methods for collecting and analysing data related to operations and information management.
• Locate, summarise and synthesise a range of information from published literature and electronic sources on operations and information management.
• Use and evaluate a variety of tools for improving organisational performance
• Manage effectively their own time and learning.
• Improve their research skills, and data analysis and presentation. Manage their time to meet deadlines in both group discussions and in preparation of
in-class activities
As discussed previously,your assignment should be approximately 3,000 words (+/- 10 %) in length. The assignment is to be submitted electronically via
OnlineCampus. Please ensure that:
Salford Business School
MSc Programme Suite, Semester 2, 2016/17
Operations Management Assignment
1. Your name is clearly marked on the front of your title page.
2. You have a copy/backup of your assignment.
Please ensure you submit your work on or before the deadline, any late submittal will be dealt with as per University guidelines.
• Bamford, D R and Forrester, P L (2010). Essential guide to Operations Management: concepts and case notes. John Wiley. ISBN 978-0-47068-816-
• Greasley A (2013). Operations Management, Third Edition, John Wiley. ISBN 978-1-11997-854-1.
• Johnston R; Clark, G and Schulver, M (2012) Service Operations Management: Improving Service Delivery, Fourth Edition, Pearson. ISBN 978-
• Slack, N; Brandon-Jones, A and Johnston, R (2013). Operations Management, 7th Edition. Pearson. ISBN 978-0-273-77620-8.
• Patton, S; Clegg, B; Hsuan, J and Pilkington, A (2011). Operations Management. McGraw Hill. ISBN 978-0-0771-2617-9.

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