Social Work and Human Services: Finding out the Necessary Information




Introduction. 2

Dealing with a Suicidal Crisis. 2

Assessing the Mental State of an Individual on Street 5

Conclusion. 6

References. 8


The current world is facing numerous crises. Each year millions of people are directly faced with crisis-inducing events. Notably, a crisis may be far-reaching to a point of needing support from social workers since the affected individuals cannot handle it by themselves (Jobes, Berman, & Martin, 2005). Therefore, the main role of the social worker is to provide emotional support to the affected individual using various crisis invention model principles. However, the application of the models depends on the crisis at hand. Additionally, it is always important for the social worker to first understand the client’s problem before implementing any of the models’ principles.

Dealing with a Suicidal Crisis

Suicide is often contributed to by reasons such as lack of emotional support by the social worker to the individual under crisis. Indeed, it may not be that easy to handle a situation especially one that is associated with a suicidal crisis. However, as a social worker, I understand that the close relatives and spouse of the deceased need urgent emotional support to withdraw them from their current suicide crisis. By putting Roberts’s seven-stage crisis intervention model in place, it is possible to solve the problem. Fundamentally, the model is composed of several stages that include conducting a thorough biopsychosocial danger assessment.In this case, I would first ascertain whether the client has made any suicide attempt by poison ingestion or any other means. This is possible due to the induced emotional crisis based on her husband’s suicide event. By asking about the client’s suicidal thoughts and feelings, I will have a way forward. Additionally, I would consider risk factors that may include isolation and depression.


The second step that I will consider in addressing the crisis is a rapid rapport establishment. Indeed, this is one of the important steps in handling the crisis because it needs the social worker to gain and maintain the clients’ trust and confidence. Fundamentally, this process requires the presence of counselor-offered conditions such as the respect, skills, and the hospitality demonstrated to the client (Jobes, Berman, & Martin, 2005). For instance, in the situation of a suicidal crisis, I would approach the woman with the intention of making he feel comfortable. Therefore, I will ensure that my statements contain a non-judgmental attitude. Also, I will consider including, positive mental attitude, creativity, flexibility, resilience, and maintaining good eye contact. At this stage,it is essential to express a person’s problem by analyzing the story of the individual’s encounter. Indeed, after the client has gained enough trust and confidence with a social worker, it becomes simpler for the client to open up and express what they are going through. With the information provided by the client, the social worker may be able to proceed to the next step.

The third step of the model of solving the crisis entails problem identification. As an intervention specialist, I am supposed to come up with a conceptualization of the client’s pace of coping with the situation, which will most likely need adjusting as more information is revealed. I will expect the client to reveal why her spouse may have decided to commit suicide, or whether the husband had issued any threat of committing the act. Furthermore, I would be interested in knowing whether the event that led to the spouse committing suicide still exists.If it does, I would want to know the extent to which it affects the woman. This will be essential in the prevention of a potential second suicide event. My greatest task in this step will be to expose just what in the client’s life has led her to be in need for assistance from a social worker (Roberts & Ottens, 2005). By learning how the event developed into a crisis, I will have a clear conceptualization of the woman’s “mode of coping”. However, this is subject to modification in efforts to disallow similar future crisis.

Similarly, it is important to consider dealing with feelings and emotions as the next step of crisis intervention. Notably, At this stage, I will allow my client to express her feelings, not hide any details of her current story of the crisis, and to shed light on how it came to be. As a crisis worker, I will also allow my client to express her views on the condition, and to tell me what she thinks would be the way forward in overcoming the crisis. The most important skill that I would implement as a social worker is to ensure that I pay attention by taking note of everything my client mentions. From the information gathered, I will be able to determine the intentions that the client has in mind based on the crisis she is going through (Roberts & Ottens, 2005). As a counselor, I will be able to figure out the intention of the client associating it with several risks and provide advice on the best solutions to her problem.

The other step in crisis intervention will involve generating and exploring alternatives. Indeed, this is the most difficult of all steps since it requires a lot of experience and exposure. I am supposed to advise my client on other alternative ways of managing the current problems.. Furthermore, I will also introduce several methods of keeping the client busy to avoid isolation. The other step in crisis intervention involves implementing an action plan.  At this point, plans are incorporated into an empowering treatment strategy or co-ordinated involvement. Indeed, as a social worker at this stage, one should think of diverse ways of achieving a workable solution to the problem at hand. For instance, if the client is threatening to commit suicide or has shown any signs that may lead to suicide, it is advisable to negotiate safely to promote a change of mind. Additionally, any means of decreasing isolation to the client may make it easier to manage the problem. The final stage, which is closely related to the implementation of the action plan, is known as the follow-up stage. In this case, I should plan for follow-up contact with my client to know whether there is positive progress. Notably, this involves assessing the normal physical state of the client, overall functioning including social employment, spiritual involvement and academic engagement (Collins, & Collins 2005). Also, booster sessions are considered as equally important as part of the follow-up.

Assessing the Mental State of an Individual on the Street

In the second case, this situation may have been as a result of several events such as the acute disturbance of mental homeostasis in which an individual’s usual coping mechanisms do not work, and there exists a proof of suffering and practical impairment. Moreover, the impairment of personal response to a stressful experience may compromise his mental steadiness and capability to cope. Indeed, the major source of a crisis is a traumatic, stressful, or dangerous event. However, two other conditions that are essential include an individual’s perception of the event and his incapability to resolve the disturbance (Collins, & Collins 2005). Despite the individual’s mental situation, there is still hope for him to get back to his normal situation if given access to emotional support. As a social worker, I would apply the crisis intervention model to deal with the situation. I would start by conducting and implementing the first step known as Psychosocial and Lethality Assessments which involves researching the individual’s background and environment. The main idea in this basic stage is to determine the main cause of the crisis.

The second step would be to get into contact with the client in preparation for an assessment of his mental state. Essentially, on the basis of the client’s background environment, I will have a good idea of how to take good care of the client and how to approach him. This step involves establishing rapport, by creating good relations with the individual, doing what he says, providing the items the individual may demand. The aim is to ensure that the client gains confidence and trust in me (Collins, & Collins 2005). However, he may have mentally disturbed to the extent of demanding medical attention. Lack of cooperation by the individual should be taken as an indication he needs a medical problem to begin with.  Once the individual has responded well to medication, other crisis intervention procedures can commence.

Next, I will implement the second rule of the crisis convention by observing and ensuring that my statements portray a non-judgmental approach. I will consider aspects of positive mental attitude, creativity, flexibility, resilience, and good eye contact. Additionally, I would use the third rule which involves identifying a major incident that the client might have survived or a case of post-traumatic stress (Robert & Ottens, 2005). The next step which is important in this situation involves allowing the client to express his emotions based on their current mental state. Indeed, the most important thing is how to deal with the client’s mental state to determine the extent of their perception. Fundamentally, the client needs to need to be attended to so as to empathize with them and put them at ease to avoid irrational behavior. Also, the individual should be provided with the needed attention to decrease anxiety, prevent sleep loss, and to ensure the individual does not consider harming himself/herself. Moreover, several follow-ups should be done to ensure complete recovery of mental state and the achievement of a balance between perception and reality.


If social workers address all the necessary steps outlined in the Six-Step Model of Crisis Intervention, their clients will survive their respective crises. Furthermore, social workers are required to solve emotional or mental crises that may occur due to various environmental and social problems. On the other hand, they also provide emotional support to close relatives and friends of emotional and mentally unstable victims as part of efforts to solve the problem. Fundamentally, the main function of the social worker is to provide emotional support for people facing mental crises due to traumatizing events such as the death of a loved one, depression, or involvement in an accident.



Collins, B. G., & Collins, T. M. (2005). Crisis and trauma: Developmental-ecological intervention. Boston, MA: Lahaska Press.

Jobes, D. A., Berman, A. L., & Martin, C. E. (2005). Adolescent suicidality and crisis intervention. In A. R. Roberts (Ed.), Crisis intervention handbook: Assessment, treatment and research, 3rd edition (pp. 395–415). New York, NY: Oxford University Press.

Roberts, A. R., & Ottens, A. J. (2005). The seven-stage crisis intervention model: A road map to goal attainment, problem-solving, and crisis resolution. Brief Treatment and Crisis Intervention, 5(4), 329.

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